Refund Policy



As a service oriented company NWORK Media Pvt. Ltd. processes refunds based on the extent to which the project under question has underwent. Uninitiated projects can be processed with immediate refunds for the initial payment made against the Purchase Order, whereas complete refunds for initial payments are not eligible for projects that have gone underway.
If the desired end result of the project is deemed unachievable at any point, we provide refund calculating the number of hours put in as substracted from the payment made up till the time the request for refund has been raised.

If/when the refund is approved, the refund is processed either via the exact medium of payment made by the party or via cheque(s), as we deem appropriate at the moment.
The average time for any refund to get approved can range from 10 to 12 days. Once the refund is approved, refunds made as electronic fund transfer might take 24 to 48 hours for processing and refunds made by cheque will be sent by courier to the specific party or can be collected from our offices on a date specified by our accounts department.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your banking company for clarifications, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].